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Friday, July 20, 2012
TripAdvisor - positive impact on UK tourism
http://mobile.bighospitality.co.uk/Business/TripAdvisor-boosts-UK-tourism-and-raises-industry-standards-finds-study
Tuesday, July 17, 2012
The Core of Customer Service – It May Not Be What You Think… | VIPdesk Blog
http://blog.vipdesk.com/2012/07/17/the-core-of-customer-service-it-may-not-be-what-you-think/
Friday, July 6, 2012
Mapping a different direction?
http://www.shmula.com/customer-journey-map-continuous-improvement/10494/
Tuesday, July 3, 2012
Hospitality benchmark names top brands for customer service
http://mobile.bighospitality.co.uk/Business/Hospitality-benchmark-names-top-brands-for-customer-service
Service at 87% of hospitality businesses not good enough to generate recommendations
http://mobile.bighospitality.co.uk/Trends-Reports/Service-at-87-of-hospitality-businesses-not-good-enough-to-generate-recommendations
The Hotel Inspector: Alex Polizzi interview
http://mobile.bighospitality.co.uk/People/Alex-Polizzi-Hoteliers-are-making-the-same-mistakes
Customer service hotels London 2012 Olympics
http://mobile.bighospitality.co.uk/Venues/Tourists-find-customer-service-at-London-s-hotels-below-average-in-run-up-to-London-2012-Olympics
Monday, July 2, 2012
Customer Experience Report Part 1.pdf
http://www.customerservicebenchmark.com/resources/Customer%20Experience%20Report%20Part%201.pdf
SWOT
http://www.shmula.com/swot-analysis-done-right/10547/
Some interesting article links
http://www.shmula.com/archives/
Define help
http://www.shmula.com/lean-six-sigma-elements-of-define/3231/
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