Working Six sigma Map

http://www.sixsigma-training.org.uk/wp-content/uploads/2012/02/download-DMAIC-methods-tools-map.pdf

Six Sigma tools map

http://www.sixsigma-training.org.uk/six-sigma-downloads-dmaic-tools-map-glossary/?wpmp_tp=0

How to use the 5 Whys in Root Cause Analysis

5 Whys

Cause and Effect?

Most effects can be identified through a VOC or VOiC.
Then the job starts to try and identify and quantify the causes.
A Fishbone diagram is a visual way to help a team find possible causes.
Data will find the vital few which cause the most Defects in a process.
Check List, Histogram, scatter gram, segmentation,process map and Pareto - your friend to find those vital few.

Don't Confuse Passion with Competence

Don't Confuse Passion with Competence http://smf.is/1FToMF (via @summify)

Minutes for a Formal Meeting - Download Template

http://www.biztree.com/Templates/Minutes-for-a-Formal-Meeting.html#.TzOHzEVEznU.mailto

Dealing with Difficult People,... (uxmatters.com)

Dealing with Difficult People, Teams, and Organizations: A UX Research Maturity Model
http://www.uxmatters.com/mt/archives/2012/02/dealing-with-difficult-people-teams-and-organizations-a-ux-research-maturity-model.php

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Control check list

Improve check list

Analyse check list

Measure check list

Define checklist

Charter

DOe for Dummies.pdf