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Wednesday, August 31, 2011
Are Your Surveys Worth Your Customers' Time? - Rob Markey - Harvard Business Review
Are Your Surveys Worth Your Customers' Time? - Rob Markey - Harvard Business Review
Thursday, August 25, 2011
Can A Computer Pick Out Fake Online Reviews When Humans Can't? | Techdirt
Can A Computer Pick Out Fake Online Reviews When Humans Can't? | Techdirt
Cornel research into duplicate and false reviews
P11-1032.pdf (application/pdf Object)
European complaint levels vary: News from Warc.com
European complaint levels vary: News from Warc.com
Listen to Your Guests and Turn No Into Yes. - Wednesday, 24th August 2011 at 4Hoteliers
Listen to Your Guests and Turn No Into Yes. - Wednesday, 24th August 2011 at 4Hoteliers
Monday, August 22, 2011
4 Steps To Avoid Negative Reviews | eTips
4 Steps To Avoid Negative Reviews | eTips
Sunday, August 21, 2011
Chefs Weigh In: Have We Entered the Post-Service Era?
Chefs Weigh In: Have We Entered the Post-Service Era?
Underscoring the importance of online hotel reputation management | Tnooz
Underscoring the importance of online hotel reputation management | Tnooz
Fastest Way to Lose Customers
Fastest Way to Lose Customers
Friday, August 12, 2011
Tap Water: What are you really drinking? | Visual.ly
Tap Water: What are you really drinking? | Visual.ly
Thursday, August 11, 2011
How To Improve Your Meetings | Visual.ly
How To Improve Your Meetings | Visual.ly
Monday, August 8, 2011
Website Operational Dashboard
Website Operational Dashboard
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