YouTube watchers

I just read my YouTube statistics, with two new subscribers - that's great. Also down loads across the world. But it comes as no surprise to me................no down loads from Holland (KLM headquarters).
I can of course see both how long they take to respond and if they have taken mr seriously by looking at the video.
Still no response from my letter to CEO Peter Harman requesting a hearing and possible meeting to discuss my quality observations.
I'll keep you all posted.

KLM Claim proceedure 21.10.10

Audioboo / KLM customer service and refunds

Audioboo / KLM customer service and refunds

Four crazy facts about online hotel reviews | Tnooz

Four crazy facts about online hotel reviews | Tnooz

Hotel News Now | Hotels News - Article

Hotel News Now | Hotels News - Article
A 1 percent improvement in rating scores can produce a 9% increase in daily rate say Expedia

KLM CEO

I have just written a personal letter to Peter Hartman the CEO of KLM. I just wonder if he can be bothered to respond?

Top tips for hotels when responding to reviews on TripAdvisor | Tnooz

Top tips for hotels when responding to reviews on TripAdvisor | Tnooz

Good advice being ignored by most hoteliers. TripAdvisor have said 5% to 10% respond to negative responses. My own observation, based upon monitoring TriAdvisor for a year long study (but I regret I did not keep statistics on the subject), is there are far less than 5%.
Lots of hoteliers don't like TripAdvisor but I would cut and paste negative comments on Wordle as a Word Cloud on a monthly basis for all the staff to see as a picture of negative feelings and views. I have done this for a local, to my home, Hotel and the results can be found on my work website blog .