10 dirtiest, 10 best; we can now view customer comments immediately, find the best service before we book.
Is this medium more reliable than Tourist Organisation inspection or travel and food writers?
Does it have more credibility?
Do Hoteliers or Restaurateurs take note of comments?
How do they respond to negative comments?
I guess that most Brands will be very awaire of such posts but some independents might just struggle to keep abreast of developments in the technology. And just how do they counter the comments of the vocally expert complainers.
I should be interested to read your views - be you customer or Hospitality professional.
David Wood
